Problemas de memoria en 3.18.1125

[tsjeong]

Dear gsanzeri,

We are glad to hear that the NetDrive CLI commands have been helpful in mitigating the issue.

When you send us additional information, please also include the log files so we can analyze them further. This will help us understand the root cause of the memory issue and provide a more precise solution.

To send the log files, please follow these steps:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please be aware that the log file does not contain any login credentials.

We appreciate your cooperation and look forward to your update.

Best regards,
NetDrive Support Team