By “killing” you mean close the app and restart? Yes, I did not mention it, but that is one of the steps I tried. Also tried “restarting” the device (iPad). Just tried it again and the issues persists.
Apologies for delay in response, I was out for a short vacation.
May I send you a direct message with the user’s login email? It is a publicly-facing email account, so I don’t want to post it on the forums.
The user is now in a different location (geographically) and is no longer experiencing the same issue. They are now able to connect when using cellular data. I cannot reproduce the issue at the moment.
What information can I gather or troubleshoot the next time this issue occurs?
We did some tests but we can’t find any clue to the problem yet. I think it’s related to Qt network stacks and try to find any relevant infos on the problem. (Qt is a framework we use to build apps).