Netdrive crashes with pcloud

[tsjeong]

Dear gieri,

This issue hasn’t been reported by other customers so far, so it seems to be a new case.

Could you please try again with our latest build?
Download NetDrive 3.18.1147

If the crash still occurs with this version, please send us the log files for further analysis:

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive the logs, we’ll analyze and provide a fix or detailed guidance as soon as possible.

Best regards,
NetDrive Support Team