Mount Error with WebDav/Synology

Hi,

So on one of the PCs using webdav to connect to a synology drive we are getting a error message prompting Mount Error.

nd3svc_WebDAV(1).log (16.8 KB)

Any assistance would be much appreciated.

Hello.

Thank you for using NetDrive.

I found a error in the file you attached.

NetDrive filesystem does not installed

I guess you might be using NetDrive on arm cpu machine.

Or some program like as anti-virus or anti-malware program could banned installing the filesystem of NetDrive.

Please check cpu.

Regards.

Hi,

|Processor|Intel(R) Core™ i7-10750H CPU @ 2.60GHz 2.59 GHz|
|Installed RAM|32.0 GB (31.8 GB usable)|
|System type|64-bit operating system, x64-based processor|

We use NetDrive on other computers and devices with the same anti-virus without issue.

Kind regards.

Hi,

To also note it is the latest version of Windows 10 Pro 21H2.

Hello.

It is a Intel cpu.

Could you reinstall the NetDrive after uninstalling the NetDrive and rebooting the pc?

If the issue persists, let’s have a remote session to figure out more details.

Regards.

Hi,

Sure please let me know when you have time so I can schedule the session with the user.

If the user want to have a remote session, please let me know a AnyDesk address.

AnyDesk can be downloaded from Download AnyDesk for Free.

I’ll be ready when your user is available. Please let me know the time with UTC.

Regards.

Hi,

Would 2PM UTC be fine?

Or too soon of a notice?

Please let me know a day or two in advance.

Good afternoon,

Would Tuesday 10am UTC be good?

Sure. I will ready for you at that time.

Let me know the AnyDesk address. I will connect 10:00 am on Tuesday 25/1/2022 .

Regards.

Is there a way i can send you the link privately or privatise this ticket?

Kind regards,

Alex

Sure. You can give me them via Private Message or email jyyoon@bdrive.com

Regards.

I will be ready about 50 minutes later.

Please let me know the AnyDesk address by private message.

Regards.

Just to let you know i sent an email from my email address @Accldn.co.uk

I got it.

Regards.