Map Drive Access Error

[tsjeong]

Dear Syrogiannis Theodoros - Loukas,

Thank you for reaching out and providing detailed logs. Based on the information provided, the issue might be related to cached data conflicts.

Suggested Solution:

1. Clear the NetDrive cache completely:

• Restart NetDrive after clearing the cache to ensure a fresh connection.

If the problem persists after clearing the cache, kindly provide the full debug logs for further analysis. This will help us identify the root cause of the issue more effectively.

To help us diagnose the issue:

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

We appreciate your patience and are here to assist further.

Best regards,
NetDrive Support Team