MacOS users can't connect to WebDAV

NetDrive3
,
1

I have two MAC users in my organization that can’t connect to Synology NAS over WebDAV.

The user can log into NetDrive, but when we try to create a new connection and enter server and login info the following error message is displayed “Please check the connection information”.

If I try the same on my PC i can connect with the same info and credentials.

Entries from the NetDrive3 log file (user name removed)

[2025/04/22 10:25:26.630] [ERROR ] [ 1] [NETDRIVE ] LoadFromUserProfile Failed to open /Users/XXXXXXXX/Library/Application Support/NetDrive3/core.dat with read permission: No such file or directory
[2025/04/22 10:25:26.632] [ERROR ] [ 1] [NETDRIVE ] LoadNDCoreFromUserProfile Failed to parse saved data
[2025/04/22 10:25:48.241] [ERROR ] [ 2] [NETDRIVE ] Failed to login with email bdrive id, error = 7003 [ndflatui.cpp:1992]
[2025/04/22 10:29:32.609] [MESSAGE ] [ 1] [PROTOCOL ] GetFromServer >> HTTPS GET >> 200 : https://api.bdrive.com/api/v1/me/products/NetDrive3/can_use/(116) - 1488ms
[2025/04/22 10:29:32.609] [DEBUG ] [ 1] [PROTOCOL ] GetFromServer >> ON HTTP RANGE 200(200) : AERROR::SUCCESS(0x00000000)
[2025/04/22 10:31:03.250] [DEBUG ] [ 2] [PROTOCOL ] Connect >> SSL connect error(35) treat as AERROR::RETRY
[2025/04/22 10:31:03.452] [ERROR ] [ 2] [PROTOCOL ] Connect >> Couldn’t use specified SSL cipher(59)

2

Dear fredrik1,

Thank you for reaching out.

The core.dat file is used when the “Keep me logged in” option is enabled during login. If this file is missing or corrupted, it may cause issues when launching NetDrive3.

To assist you better, could you please provide the version of NetDrive3 you are currently using?

In the meantime, we recommend installing the latest version (3.18.1125) and testing again. You can download it from the following link:
:link: Download NetDrive3 3.18.1125

If the issue persists after updating, please let us know so we can further investigate.

Best regards,
NetDrive Support Team

3

They are using version 12.7.6. We’ll try 3.18.1125 and get back to you.
Thanks.

4

It seems the link you provided is for Windows. The users with problems are on MacOS. Should they try the BETA or normal from here NetDrive | Mount your storage as local drive ?

/Fredrik

5

Hello Fredrik,

The issue you mentioned on MacOS has been addressed in the BETA version.
Could you please try testing with the following BETA build for MacOS?

:link: [NetDrive 3.18.825 BETA for MacOS (DMG)]
https://downloads.bdrive.com/netdrive/builds/5b6bd31c8d16489596309a2be9119395/NetDriveInstaller-3.18.825.dmg

If the problem still persists after testing, please let us know.
We will do our best to help you resolve the issue as quickly as possible.

Thank you.

6

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.