Lost file connected to Synology

the customer informed me that at some point the connection went down (bad internet) and they lost the excel file.
we search for it in the map deleted. but no succes
What do your engineers advise?

Unfortunately, if the data was not saved and the file cannot be found in the recycle bin or trash, it is likely that the data is permanently lost. Our engineers advise regularly saving work and keeping multiple copies or backups to prevent data loss in the event of unexpected disconnections or system crashes. Additionally, it may be helpful to ensure that internet connectivity is stable before working on important files.

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