Je reste bloquée sur la fenêtre de lancement de Netdrive

[tsjeong]

Hello,

Thank you for sending the screenshot.

From the Services window, we can see that NetDrive3 Agent and NetDrive3 Service are both running normally, so the NetDrive service itself appears to be working properly.

The issue you described may occur when NetDrive freezes during the startup process after login.

To investigate further, we will need the NetDrive debug log.

Please follow these steps:

1. Open NetDrive
2. Go to Settings → Change Log level to VERBOSE
3. Reproduce the issue again
4. Send us the log file following the guide below

How to send the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Please note that the log file does not contain any login credentials.

Once we receive the logs, we will review them and assist you further.

Best regards.