Thank you for your message.
After uninstalling the software and then restarting the computer, the Netdrive symbol still appears in the task bar next to the clock.
The uninstallation routine is obviously not working correctly.
I’m having the same issue trying to update the software, which looks like it’s pretty common on this forum. I have tried updating the software when prompting that an update is available (about 5 times this morning) and I don’t get any warnings or errors. When I launch the software it still launched the old version, even though the new version is listed in Programs & Features. I also downloaded the latest version (Quit NetDrive in the taskbar) and tried installing this. No warnings or errors but the old version is still there.
Is there a working solution to update the software? Don’t want to uninstall & restart a production server for a proposed solution that doesn’t work.
If you are updating from a version earlier than NetDrive 3.7, you will encounter problems when restarting the service. In this case, you need to install the new version after uninstalling NetDrive.
From later versions, you can update immediately without restarting.
I noticed that when I hover the mouse over the tray symbol, the following message appears:
“Connecting to NetDrive Agent”.
When I double-click the tray symbol, the login screen appears, but I cannot enter my password.
Right-click on the tray symbol is not possible.