Firstly, full disclosure, I am a novice in this world so please bear with me!!
I am having major issues in trying to connect my Synology NAS DS218J to NetDrive3 by utilising WebDAV. My NAS is in my office and I am trying to set up a virtual network to allow employees to access the NAS shared drive from remote locations. We have been using Quickconnect fine, but the lack of ability to edit files on the go and the hassle of constantly logging in, downloading and then uploading is not an efficient use of time. Therefore, I want to achieve a folder within windows explorer that basically provides a constant link to the NAS when working away from the office (I have set up a network folder whilst in the office already so access on site is not an issue).
Following the instruction provided by Synology https://www.synology.com/en-global/knowledgebase/DSM/tutorial/File_Sharing/How_to_access_files_on_Synology_NAS_with_WebDAV I have been able to have limited success. I seem to be able to access the folder by connecting via NetDrive3 when I am in the office and this then works on other networks if I do not disconnect. However, as soon as the next day I try to connect to the server in NetDrive3 (when working from my home) I receive the error “Connection Failed - Please check the connection information”.
As far as I can see the following key settings are in place:
DiskStation WebDav Server - Enable HTTP - HTTP Port: 5050
DiskStation WebDav Server - Enable HTTPS - HTTPS Port: 5051
DiskStation Control Panel - Router Configuration - WebDav Server - Local Port: 5050: - Router Port: 5050
DiskStation Control Panel - Router Configuration - WebDav Server - Local Port 5051: - Router Port: 5051
DiskStation Control Panel - DSM Settings - DSM Ports - HTTP: 5000
DiskStation Control Panel - DSM Settings - DSM Ports - HTTPS: 5001
I have tried adding port forwarding in my router settings - BT Business Hub. These ports have all been forwarded using the IP address of the NAS that I get from the below which both match:
DiskStation Control Panel – Network Interface – LAN – IP Address
Router settings IP Address direct from router
5000 forwarded to 5000
5001 forwarded to 5001
5005 forwarded to 5005
5006 forwarded to 5006
5050 forwarded to 5050
5051 forwarded to 5051
When connecting to the server via NetDrive3 I try all the following combinations both as HTTP and HTTPS:
IP Address:5050 (Works when in the office)
IP Address:5051 (Works when in the office)
However, I always receive “Connection Failed - Please check the connection information” when accessing all of these outside of the office.
I am assuming that there is something simple I have either done wrong or haven’t enabled etc which is causing this issue, but does anyone have any ideas of what I am doing wrong please? I will be forever grateful for your help!!! If there is critical info I have missed out then please let me know and I am happy to provide more.
Thanks for your help