Hello Pawel,
Thank you for contacting us.
We are sorry to hear that some files are missing in NetDrive.
First, could you please check whether those files are still visible directly from the original storage service, such as the web interface or native client?
For example, if the files are visible in Google Drive, OneDrive, SharePoint, WebDAV, SFTP, or your NAS, but not visible only in NetDrive, the issue may be related to NetDrive’s file listing cache, permissions, or refresh behavior.
To investigate this further, could you please send us the following information?
- The storage type you are using
For example: Google Drive, OneDrive, SharePoint, WebDAV, SFTP, NAS, etc. - Your OS version
For example: Windows 10/11 or macOS version - Your NetDrive version
- The folder path where the files are missing
- Whether the missing files are visible from the original storage web page or native client
- NetDrive log files captured right after reproducing the issue, if possible
Please follow these steps:
- Please set the log level to VERBOSE
- Reproduce the problem.
- Afterward, please follow the instructions in the following link to send us the debug log file:
Please be aware that the log file does not contain any login credentials.
In the meantime, please also try the following:
- Disconnect and reconnect the NetDrive drive
- Refresh the affected folder
- Completely exit NetDrive and start it again
- Check the original storage directly with the same account to confirm whether the files still exist
Once we receive the details and logs, we will check whether there is any error while NetDrive is listing the files.
Thank you.