Error when updating Netdrive3 - from 3.6.548 to 3.6.571

dag-erik-wiig · October 7, 2018, 7:43am

Hi,

I got the message that an update was ready to be installed. I confirmed that I wanted to install this update, but got an error (see print screen below). The first error is in Norwegian and it says that the account already exist.

Do you have a suggestion how to solve this

Regards

Dag Erik Wiig

netdrive%20%232

jyyoon · October 9, 2018, 9:09pm

Hello Dag Erik Wiig

Could you attach log files to figure out what happened?

The log files are in “%TEMP%\Bdrive”.
“C:\Users\user_account\AppData\Local\Temp\Bdrive”

Regards.

dag-erik-wiig · October 10, 2018, 10:08am

Hi,

Here are fresh log-files.

Regards

Dag Erik Wiig

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NetDrive3_Setup.log (84.8 KB)

NetDrive3_Install.log (564 KB)

jyyoon · October 15, 2018, 6:32am

I reviewed log files you attached.

I found the error but failed to figure out why the error occurred.

Could you try to uninstall NetDrive3 from Add/Remove Programs in control panel and install NetDrive 3.6.571 again?

Regards.

dag-erik-wiig · October 15, 2018, 8:40am

Hi,

I have re-installed Netdrive with the new version and it works fine. Thanks.

Regards

Dag Erik

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