CloudSync does not sync

davurleon · February 19, 2024, 9:17am

Hi!

I have just downloaded CloudSync, and it does not work as it should.
It syncs my OneDrive, but only 1GB of it, when I try Google Photos it is the same, it only takes very little of it, and if I try the Google Photos Albums it only takes the folders, not the files in them, what do I do wrong?

tsjeong · February 19, 2024, 10:24pm

Dear davurleon,

We are sorry for any trouble it may have caused you.

To help us resolve your issue faster, please follow these steps:

Launch the CloudSync app.
Pause any ongoing sync jobs.
Tap the “Settings” icon.
In the Log Level field, choose “VERBOSE”.
Try to recreate the issue you are facing.
In the SETTINGS menu, tap “Open log folder” to find the “cloudsync.log” file.
Upload the log file.

We appreciate your feedback and cooperation.

Regards

davurleon · February 20, 2024, 7:50pm

Hi!

Here is the log for my attempt on syncronizing my Onedrive, it only does 1,3Gb of it and it is 100 almost.

cloudsync.log (9.68 MB)

tsjeong · February 21, 2024, 7:19am

Dear davurleon,

When creating a folder, the failure seems to happen if there is an ? in the folder name. Please check the URL below to avoid any other problems.

[2024/02/19 09:47:17.508] [MESSAGE ] [    2876] [PROTOCOL  ] ONEDRIVEBIZ::OneDriveBiz::CreateDirectoryW >> HTTPS POST >> 400 : https://graph.microsoft.com/v1.0/me/drive/items/8DD81E12C4F23C42!107716/children(467) - 60ms
[2024/02/19 09:47:17.508] [DEBUG   ] [    2876] [PROTOCOL  ] ONEDRIVEBIZ::OneDriveBiz::CreateDirectoryW >> 
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
[2024/02/19 09:47:17.508] [ERROR   ] [    2876] [PROTOCOL  ] ONEDRIVEBIZ::OneDriveBiz::CreateDirectoryW >> HTTP 400
[2024/02/19 09:47:17.508] [ERROR   ] [    2876] [CLOUDSYNC ] Folder /Kan du huske denne dag? create failed : (null)(retry left : 1)

Regards

davurleon · February 21, 2024, 1:40pm

Hi!

I don’t have a folder with that name, not that I can find, I’ll try and see if I can send a log from the other things that fail, maybe they are connected.

davurleon · February 21, 2024, 2:10pm

Here is a try to sync google photos.

cloudsync.log (759 KB)

tsjeong · February 22, 2024, 12:23am

Dear davurleon,

How did you set up your Sync items? Did you configure your Sync items to sync from Google Photos to your local disk? Or is it configured to sync from Google Photos to OneDrive?

Regards

davurleon · February 22, 2024, 6:06am

From Google Photos to local drive

tors. 22. feb. 2024 01.28 skrev tsjeong via Bdrive Support Forum - NetDrive and CloudSync <no-reply@bdrive.com>:

tsjeong · February 22, 2024, 11:34pm

Dear davurleon,

I’ve reviewed the logfile you attached, but I don’t see anything that is causing the issue.
When you press the SYNC NOW button in CloudSync, it compares the two storage you set up and if the same files are not in the same path, the upload happens for those files.
I have tried syncing directly between Google Photos and Local Disk and found that it syncs fine.

If you’re still having issues, try specifying a new path to Local Disk in the Sync Item settings and try syncing, and if it doesn’t sync properly, please attach us a log file again.

Regards

system · February 29, 2024, 11:34pm

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