Dear community members,
As a newbee yesterday set up Cloudsync jobs for:
For both jobs folders and files in the ‘root’ folder are synced
For Dropbox -> OneDrive subfolders AND files are synced to DropBox
For OneDrive-> Onedrive subfolders are synced to DropBox, but files are not synced, BUT the job shows 4500+ files synced though
What am I missing?
Thanks
Dear t-koopman,
Thank you for using CloudSync.
CloudSync supports only sync between subfolders.
You need to put those folders under one parent folder to sync.
Regards.
Thank you for reaching out and responding this quick. Much appreciated. Maybe I need to clarify the issue a bit better What I set up is:
JOB ONE:
Sync one folder + subfolders from DropBox to OneDrive
Root/parent
Root files
Sub folder 1
Files subfolder 1
Sub folder 2
Files subfolder 2
Works as expected and transfers all files and folders
JOB TWO
Sync one folder + subfolders from Onedrive to DropBox
Root/parent
Files Root
Sub folder 1
Files subfolder 1
Sub folder 2
Files subfolder 2
Works partially
All folders and subfolders are copied
All files in the root folder are copied
None of the files in each of the subfolders is copied
The job finishes without errors and states that all files are copied (+ 4500 files)
It therefore seems to has to do with copying large numbers of files (approx. 65Mb) from OneDrive to DropBox
Dear t-koopman,
Would you like to set the log level as below and try again for the operation that does not copy files?
If you send us the following debug log file, it will help us to check your issue :
Sorry for causing any inconvenience.
Regards.
Hi there,
Looks like there are some inconsistencies. Cannot really get clear insights but looks like bugs.
Following your guidance, noticed a couple of unexpected things all related to synching Onedrive to Dropbox.
General info: Running Mac OS High Sierra 10.13.6
Cloudsync version 2.3.9
Running on MacBook air
What I did;
First of all secured the old log files (also attached as .old .old2 and .old3)
Two tested what happens if I sync only one under the subfolders beneath the OneDrive root folder based on a new created job
Outcome Works as expected
Changed the subfolders from the new created job to other subfolders under the root
Outcome In the UI while selecting the new foldername sometimes the app crashes selecting the to folder
Outcome In the UI after saving the new foldername sometimes the changes do not seem to get saved (tested this reopening the job again
Outcome Stopping the app and reopening again the changes are visible trough the UI (!) and seemed to be changed in the background
Three removed the initially created job for the root folder and recreated the job for the root with the same specs
Outcome Still not all folders are synced and the job finishes in just a couple of seconds (See error.log)
For now the only resolution seems to be a manual sync for all the subfolders to overcome this issue
Hope this helps find the cause and help me to resolve the issue
Thanks
cloudsync.log (169 KB)
cloudsync.old.log (6.54 MB)
cloudsync.old2.log (606 KB)
cloudsync.old3.log (1.17 MB)
Dear t-koopman,
There seems to be a failure to create a privé diversen folder. Would you like to change it to a different name and try again?
2021/01/12 19:42:31.350] [ERROR ] [ 2] [PROTOCOL ] CreateDirectory >> ON HTTP RANGE 400(409) : AERROR::CAN_NOT_MAKE(0x00000015)
[2021/01/12 19:42:31.350] [ERROR ] [ 2] [CLOUDSYNC ] Folder /privé diversen create failed : (null)(retry left : 3)
[2021/01/12 19:42:31.507] [MESSAGE ] [ 4] [PROTOCOL ] Upload >> HTTPS POST >> 200 : https://api.dropboxapi.com/2/files/get_metadata(429) - 427ms
And can you send me a screenshot of the Sync Item settings?
Regards.
Changed the folder to another name. Would also love to share the settings, but…
Was asked to install the latest package and now not able to start cloudsync at all… See below… 
Process: cloudsync [568]
Path: /Applications/cloudsync.app/Contents/MacOS/cloudsync
Identifier: com.bdrive.cloudsync
Version: 1.0.0 (0)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: cloudsync [568]
User ID: 502
Date/Time: 2021-01-15 18:14:03.032 +0100
OS Version: Mac OS X 10.13.6 (17G14033)
Report Version: 12
Anonymous UUID: 0C2A1B63-452D-BB3E-15C0-E97EE66B3508
Time Awake Since Boot: 100 seconds
System Integrity Protection: enabled
Crashed Thread: 0
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY
Termination Reason: DYLD, [0x4] Symbol missing
Application Specific Information:
dyld: launch, loading dependent libraries
Dyld Error Message:
Model: MacBookAir6,2, BootROM 122.0.0.0.0, 2 processors, Intel Core i5, 1,4 GHz, 4 GB, SMC 2.13f15
Just installed a previous version of the package. Cloudsync now works again, the issue is still not resoved though. Will send a new logfile. Also two crashes of the app that require a restart of the app
Dear t-koopman,
When creating a folder, the failure seems to happen if there is an ë in the folder name. DropBox has a naming convention when syncing, but it doesn’t seem to support that character.
Please check the URL below to avoid any other problems.
[2021/01/15 18:47:37.025] [ERROR ] [ 2] [PROTOCOL ] CreateDirectory >> ON HTTP RANGE 400(409) : AERROR::CAN_NOT_MAKE(0x00000015)
[2021/01/15 18:47:37.025] [ERROR ] [ 2] [CLOUDSYNC ] Folder /2010 Zomervakantie België create failed : (null)(retry left : 3)
We’ll try to find out what’s causing CloudSync to crash and let you know. What version did you crash when you installed it?
Regards.
Hi There,
The version that crashed is 2.3.552.
Looks like I’ve found a pattern based on your feedback. Do have a couple of folders that contain non standard characters (e.g. privé, belgië)
Just removed the whole back-up on Dropbox, removed all the tasks in Cloudsync and rebuild everything from scratch. After that restarted the sync again. Will wait for the outcome and let you know what the outcome is
Cheers,
Tiemo
FYI,
After renaming the foldernames that include ë and a lot of patience, tonight the syncing finally was completed. Looks like the ‘cloud’ sync stops as soon as the computer goes standby. Now after leaving the computer on (and preventing standby/sleep) the sync is completed.
Takes a lot of time though to sync 100Gb.
Dear t-koopman,
I’m glad that the syncing was done well.
The sync operation time may vary depending on the network environment and settings.
Would you like to increase the number of multiple transfers in the advanced option of the sync item? Sync time may be shortened.
Regards.
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