Cloud sync crashing and not syncing

Dear Team,

We have purchased 3 licenses of cloud sync and we are unable to utilize it…
We are syncing from cloud dropbox to our local server and vice versa but its taking long time to read please check the attachment as the sync is not executing properly.

Please help us in this regard.



Thank you for using CloudSync.

Could you attach debug log files to figure out what happened?

Sorry for causing any inconvenience.

If you send us the following debug log file, it will help us to check your issue :

  1. Open your CloudSync UI
  2. Stop current sync jobs
  3. Click “Settings” button
  4. Select “VERBOSE” from Log Level field
  5. Repeat steps to reproduce your issue
  6. Click “Open log folder” to find “cloudsync.log” file

Thanks for your feedback.


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