Have tried three times, including re-downloading the install file. “Setup Wizard ended prematurely because of an error”. Is there an install log somewhere with more information? Windows 7 Ultimate, fully patched.
David Osborne
Found the log, which says:
=== Logging started: 20/09/2017 08:20:34 ===
Action start 08:20:34: INSTALL.
Action start 08:20:34: FindRelatedProducts.
Action ended 08:20:34: FindRelatedProducts. Return value 1.
Action start 08:20:34: PrepareDlg.
Info 2898. For WixUI_Font_Normal textstyle, the system created a ‘Tahoma’ font, in 0 character set, of 13 pixels height.
Info 2898. For WixUI_Font_Bigger textstyle, the system created a ‘Tahoma’ font, in 0 character set, of 19 pixels height.
Action ended 08:20:34: PrepareDlg. Return value 1.
Action start 08:20:34: AppSearch.
Action ended 08:20:34: AppSearch. Return value 0.
Action start 08:20:34: LaunchConditions.
Action ended 08:20:34: LaunchConditions. Return value 1.
Action start 08:20:34: ValidateProductID.
Action ended 08:20:34: ValidateProductID. Return value 1.
Action start 08:20:34: CostInitialize.
Action ended 08:20:34: CostInitialize. Return value 1.
Action start 08:20:34: FileCost.
Action ended 08:20:34: FileCost. Return value 1.
Action start 08:20:34: CostFinalize.
Action ended 08:20:34: CostFinalize. Return value 1.
Action start 08:20:34: MigrateFeatureStates.
Action ended 08:20:34: MigrateFeatureStates. Return value 0.
Action start 08:20:34: WelcomeDlg.
Info 2898. For WixUI_Font_Title textstyle, the system created a ‘Tahoma’ font, in 0 character set, of 14 pixels height.
Action start 08:20:48: WixUIValidatePath.
Action ended 08:20:48: WixUIValidatePath. Return value 1.
Action ended 08:20:52: WelcomeDlg. Return value 1.
Action start 08:20:52: ProgressDlg.
Action ended 08:20:52: ProgressDlg. Return value 1.
Action start 08:20:52: ExecuteAction.
Action start 08:21:55: INSTALL.
Action start 08:21:55: FindRelatedProducts.
Action ended 08:21:55: FindRelatedProducts. Return value 0.
Action start 08:21:55: LaunchConditions.
Action ended 08:21:55: LaunchConditions. Return value 1.
Action start 08:21:55: ValidateProductID.
Action ended 08:21:55: ValidateProductID. Return value 1.
Action start 08:21:55: CostInitialize.
Action ended 08:21:55: CostInitialize. Return value 1.
Action start 08:21:55: FileCost.
Action ended 08:21:55: FileCost. Return value 1.
Action start 08:21:55: CostFinalize.
Action ended 08:21:55: CostFinalize. Return value 1.
Action start 08:21:55: MigrateFeatureStates.
Action ended 08:21:55: MigrateFeatureStates. Return value 0.
Action start 08:21:55: WixRegisterRestartResources.
Action ended 08:21:56: WixRegisterRestartResources. Return value 1.
Action start 08:21:56: InstallValidate.
Action ended 08:22:51: InstallValidate. Return value 1.
Action start 08:22:51: RemoveExistingProducts.
Action ended 08:22:51: RemoveExistingProducts. Return value 1.
Action start 08:22:51: SetNdmntQuit.
Action ended 08:22:51: SetNdmntQuit. Return value 1.
Action start 08:22:51: NdmntQuit.
WixQuietExec: Error 0x80070002: Command failed to execute.
WixQuietExec: Error 0x80070002: QuietExec Failed
WixQuietExec: Error 0x80070002: Failed in ExecCommon method
CustomAction NdmntQuit returned actual error code 1603 but will be translated to success due to continue marking
Action ended 08:22:51: NdmntQuit. Return value 1.
Action start 08:22:51: InstallInitialize.
Action ended 08:22:52: InstallInitialize. Return value 1.
Action start 08:22:52: SetKillExplorer.
Action ended 08:22:52: SetKillExplorer. Return value 1.
Action start 08:22:52: SetRemoveRebootTxt.
Action ended 08:22:52: SetRemoveRebootTxt. Return value 1.
Action start 08:22:52: RemoveRebootTxt.
Action ended 08:22:52: RemoveRebootTxt. Return value 1.
Action start 08:22:52: SetUnregisterNetDriveShell.
Action ended 08:22:52: SetUnregisterNetDriveShell. Return value 1.
Action start 08:22:52: SetUnregisterNetDriveShellx64.
Action ended 08:22:52: SetUnregisterNetDriveShellx64. Return value 1.
Action start 08:22:52: WixCloseApplications.
Action start 08:22:53: WixCloseApplicationsDeferred.
Action ended 08:22:53: WixCloseApplicationsDeferred. Return value 1.
Action ended 08:22:53: WixCloseApplications. Return value 1.
Action start 08:22:53: SetKillExplorerConfirm.
Action ended 08:22:53: SetKillExplorerConfirm. Return value 1.
Action start 08:22:53: KillExplorerConfirm.
Action ended 08:22:53: KillExplorerConfirm. Return value 1.
Action start 08:22:53: ProcessComponents.
Action ended 08:22:53: ProcessComponents. Return value 1.
Action start 08:22:53: UnpublishFeatures.
Action ended 08:22:53: UnpublishFeatures. Return value 1.
Action start 08:22:53: StopServices.
Action ended 08:22:53: StopServices. Return value 1.
Action start 08:22:53: DeleteServices.
Action ended 08:22:53: DeleteServices. Return value 1.
Action start 08:22:53: RemoveRegistryValues.
Action ended 08:22:53: RemoveRegistryValues. Return value 1.
Action start 08:22:53: RemoveIniValues.
Action ended 08:22:53: RemoveIniValues. Return value 1.
Action start 08:22:53: RemoveShortcuts.
Action ended 08:22:53: RemoveShortcuts. Return value 1.
Action start 08:22:53: RemoveDuplicateFiles.
Action ended 08:22:53: RemoveDuplicateFiles. Return value 1.
Action start 08:22:53: SetCbfsUninstall.
Action ended 08:22:53: SetCbfsUninstall. Return value 1.
Action start 08:22:53: WixSchedFirewallExceptionsUninstall.
SchedFirewallExceptions: Component ‘CMP_Nd3svcEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_Nd3svcEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_NdagentEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_NdagentEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_BdCrashReporterEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_BdCrashReporterEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_BdCrashSenderEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_BdCrashSenderEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_x64_Nd3svcEXE’ action state (0) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_x64_Nd3svcEXE’ action state (0) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_x64_BdCrashReporterEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: Component ‘CMP_x64_BdCrashReporterEXE’ action state (1) doesn’t match request (2)
SchedFirewallExceptions: No firewall exceptions scheduled
Action ended 08:22:53: WixSchedFirewallExceptionsUninstall. Return value 1.
Action start 08:22:53: RemoveFiles.
Action ended 08:22:53: RemoveFiles. Return value 1.
Action start 08:22:53: RemoveFolders.
Action ended 08:22:53: RemoveFolders. Return value 1.
Action start 08:22:53: CreateFolders.
Action ended 08:22:53: CreateFolders. Return value 1.
Action start 08:22:53: InstallFiles.
Action ended 08:22:53: InstallFiles. Return value 1.
Action start 08:22:53: SetCbfsInstall.
Action ended 08:22:53: SetCbfsInstall. Return value 1.
Action start 08:22:53: CbfsInstall.
Action ended 08:22:53: CbfsInstall. Return value 1.
Action start 08:22:53: NetDriveRegister.
Action ended 08:22:53: NetDriveRegister. Return value 1.
Action start 08:22:53: SetRegisterNetDriveShell.
Action ended 08:22:53: SetRegisterNetDriveShell. Return value 1.
Action start 08:22:53: RegisterNetDriveShell.
Action ended 08:22:53: RegisterNetDriveShell. Return value 1.
Action start 08:22:53: SetRegisterNetDriveShellx64.
Action ended 08:22:53: SetRegisterNetDriveShellx64. Return value 1.
Action start 08:22:53: WixSchedFirewallExceptionsInstall.
SchedFirewallExceptions: Component ‘CMP_x64_Nd3svcEXE’ action state (0) doesn’t match request (1)
SchedFirewallExceptions: Component ‘CMP_x64_Nd3svcEXE’ action state (0) doesn’t match request (1)
SchedFirewallExceptions: Scheduling firewall exception (1€NetDrive3_Service_NetDrive3_TCP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\nd3svc.exe€€6€NetDrive3 32bit Service€1€NetDrive3_Service_NetDrive3_UDP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\nd3svc.exe€€17€NetDrive3 32bit Service€1€NetDrive3_Agent_NetDrive3_TCP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\ndagent.exe€€6€NetDrive3 Agent€1€NetDrive3_Agent_NetDrive3_UDP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\ndagent.exe€€17€NetDrive3 Agent€1€NetDrive3_BdCrashReporter_NetDrive3_TCP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\bdcrashreporter.exe€€6€NetDrive3 32bit BdCrashReporter€1€NetDrive3_BdCrashReporter_NetDrive3_UDP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\bdcrashreporter.exe€€17€NetDrive3 32bit BdCrashReporter€1€NetDrive3_BdCrashSender_NetDrive3_TCP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\bdcrashsender.exe€€6€NetDrive3 BdCrashSender€1€NetDrive3_BdCrashSender_NetDrive3_UDP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\bdcrashsender.exe€€17€NetDrive3 BdCrashSender€1€NetDrive3_BdCrashReporter_x64_NetDrive3_TCP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\x64\bdcrashreporter.exe€€6€NetDrive3 64bit BdCrashReporter€1€NetDrive3_BdCrashReporter_x64_NetDrive3_UDP€2147483647€€0€2€C:\Program Files\Bdrive\NetDrive3\x64\bdcrashreporter.exe€€17€NetDrive3 64bit BdCrashReporter)
Action start 08:22:53: WixRollbackFirewallExceptionsInstall.
Action ended 08:22:53: WixRollbackFirewallExceptionsInstall. Return value 1.
Action start 08:22:53: WixExecFirewallExceptionsInstall.
Action ended 08:22:53: WixExecFirewallExceptionsInstall. Return value 1.
Action ended 08:22:53: WixSchedFirewallExceptionsInstall. Return value 1.
Action start 08:22:53: DuplicateFiles.
Action ended 08:22:53: DuplicateFiles. Return value 1.
Action start 08:22:53: CreateShortcuts.
Action ended 08:22:53: CreateShortcuts. Return value 1.
Action start 08:22:53: WriteRegistryValues.
Action ended 08:22:53: WriteRegistryValues. Return value 1.
Action start 08:22:53: WriteIniValues.
Action ended 08:22:53: WriteIniValues. Return value 1.
Action start 08:22:53: InstallServices.
Action ended 08:22:53: InstallServices. Return value 1.
Action start 08:22:53: StartServices.
Action ended 08:22:53: StartServices. Return value 1.
Action start 08:22:53: RegisterUser.
Action ended 08:22:53: RegisterUser. Return value 1.
Action start 08:22:53: RegisterProduct.
Action ended 08:22:53: RegisterProduct. Return value 1.
Action start 08:22:53: PublishFeatures.
Action ended 08:22:53: PublishFeatures. Return value 1.
Action start 08:22:53: PublishProduct.
Action ended 08:22:53: PublishProduct. Return value 1.
Action start 08:22:53: SetKillExplorerConfirm2.
Action ended 08:22:53: SetKillExplorerConfirm2. Return value 1.
Action start 08:22:53: KillExplorerConfirm2.
Action ended 08:22:53: KillExplorerConfirm2. Return value 1.
Action start 08:22:53: InstallFinalize.
WixQuietExec: ERROR: The process “explorer.exe” not found.
WixQuietExec: Error 0x80070080: Command line returned an error.
WixQuietExec: Error 0x80070080: QuietExec Failed
WixQuietExec: Error 0x80070080: Failed in ExecCommon method
CustomAction KillExplorerConfirm returned actual error code 1603 but will be translated to success due to continue marking
WixQuietExec: Install: ret(True), reboot(0)
ExecFirewallExceptions: Installing firewall exception2 NetDrive3_Service_NetDrive3_TCP (C:\Program Files\Bdrive\NetDrive3\nd3svc.exe)
ExecFirewallExceptions: Error 0x800706d9: failed trying to find existing app
ExecFirewallExceptions: Error 0x800706d9: failed to add/update application exception for name ‘NetDrive3_Service_NetDrive3_TCP’, file ‘C:\Program Files\Bdrive\NetDrive3\nd3svc.exe’
CustomAction WixExecFirewallExceptionsInstall returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 08:23:15: InstallFinalize. Return value 3.
ExecFirewallExceptions: Uninstalling firewall exception2 NetDrive3_Service_NetDrive3_TCP (C:\Program Files\Bdrive\NetDrive3\nd3svc.exe)
ExecFirewallExceptions: Error 0x800706d9: failed to remove authorized app
ExecFirewallExceptions: Error 0x800706d9: failed to remove application exception for name ‘NetDrive3_Service_NetDrive3_TCP’, file ‘C:\Program Files\Bdrive\NetDrive3\nd3svc.exe’
CustomAction WixRollbackFirewallExceptionsInstall returned actual error code 1603 but will be translated to success due to continue marking
Info 1903. Scheduling reboot operation: Deleting file C:\Program Files\Bdrive\NetDrive3\TBD5787.tmp. Must reboot to complete operation.
Info 1903. Scheduling reboot operation: Deleting file C:\Program Files\Bdrive\NetDrive3\TBD57D6.tmp. Must reboot to complete operation.
Action ended 08:23:16: INSTALL. Return value 3.
Action ended 08:23:16: ExecuteAction. Return value 3.
Action start 08:23:16: FatalError.
Action ended 08:32:43: FatalError. Return value 2.
Action ended 08:32:43: INSTALL. Return value 3.
=== Logging stopped: 20/09/2017 08:32:43 ===
MSI © (B4:D0) [08:32:43:305]: Product: NetDrive3 – Installation failed.
MSI © (B4:D0) [08:32:43:306]: Windows Installer installed the product. Product Name: NetDrive3. Product Version: 3.1.205.0. Product Language: 1033. Manufacturer: Bdrive Inc. Installation success or error status: 1603.
Hi,
I have exactly the same problem. During Installation Netdrive tries to restart my Windows Explorer and then I get the “Setup Wizard ended prematurely because of an error”.
Detlev
Nice to know it’s not just me, thank you. Perhaps Bdrive will come up with a solution.
David
Hi David,
for me I found a fix for the problem. Netdrive 3 does not install when the firewall is disabled (or not running?)!
I enabled the firewall, installed Netdrive 3 and disabled the firewall again.
Now Netdrive 3 is running on my Computer.
Detlev
1 Like
Detlev,
That allows the install to complete, thank you very much. But when I run it there’s a new crash 
I’ll find the run-time log and see what it’s doing now.
David
No sign of any logging happening, so no way to tell what’s crashed it. Brilliant!
Firewall state has zero effect on the installation (or failure to install) as I did successfully install it with zero problems on Windows 10. Now Server 2016 is a whole different story.
Looks as though the interaction with the firewall is Windows version-dependent, you’re on Windows 10, and I’m on Windows 7. Since someone else had the identical problems to me, and was also on Win 7 I think I’m assuming it’s version-dependent until more test results come in.
Feels like we’re all beta-testers ATM.
David