Can't get edge to open download

CloudSync
1

I keep running into problems saying my files cant be open by app on my phone

2

Hello, thank you for contacting us.

We’d like to clarify the situation a bit to better understand the issue.
CloudSync is a desktop application for Windows and macOS only,
and we currently do not provide a mobile (Android / iOS) app.

In your message, you mentioned that

“files can’t be opened by an app on my phone,”
so we’d like to confirm the exact environment where the issue occurs.

Could you please let us know the following?

  1. Are you using CloudSync on Windows or macOS?
  2. Or are you downloading files on your mobile phone using a web browser (such as Edge)?
  3. Which device type are you using? (Android or iPhone)
  4. What file type are you trying to open? (e.g., PDF, ZIP, image, video)

With this information, we can determine whether the issue is related to CloudSync
or to a mobile browser / file-handling issue, and assist you more accurately.

Thank you, and we look forward to your reply.

3

This topic was automatically closed 7 days after the last reply. New replies are no longer allowed.