Thank you for bringing this issue to our attention. In order to further investigate the issue, we would like to request log files that include the moments when you activate and deactivate your VPN connection. This will help us to better understand the cause of the problem and determine the best course of action to resolve it.
Please set the log level to VERBOSE and reproduce the issue. Then, follow the instructions at the following link to send us the debug log file: How to attach a log file.
Please note that the log file will not contain any login-related credentials. We apologize for any inconvenience this may have caused.
Thank you for your cooperation and we apologize for the inconvenience this may have caused.