Bad Gateway Authentication Error

[tsjeong]

Hello,

Thank you for contacting NetDrive Support.

To further investigate the Bad Gateway error occurring during authentication with SharePoint Online or OneDrive, could you please provide the following information?

1. A screenshot of the error message or screen
2. NetDrive log files

Please send the logs captured right after the error occurs, as this will help us identify the cause more accurately.

1. Please set the log level to VERBOSE
2. Reproduce the problem.
3. Afterward, please follow the instructions in the following link to send us the debug log file:

How to attach a log file

1. Change Log Level First, check your settings and change log level to VERBOSE. 1A. If you cannot login At your login screen: [image] Click SETTINGS at the lower right corner. Change Log level to VERBOSE and go back to login screen to apply the change: [image] 1B. If you can login Go to Settings: [image] Change log level to VERBOSE: [22] Set to DEBUG if you use old version because there is no VERBOSE log level. Go back to DRIVES screen. Changed log level takes effect when you leave …

Once we receive the information, we will review it and get back to you as soon as possible.

Thank you for your cooperation.