Hello. After update from version 3.17.900 to 3.17.954 the sftp connections are not working. I can use the BROWSE function and I get the file listing, but pressing CONNECT returns an error window that reads “Mount Error”.
Here is the extract of the verbose log:
[2023/05/05 15:08:27.395] [ERROR ] [ 5928] [SERVICE ] [ nd3 sdk version - child nd3svc : 3.17.954 ] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:132]
[2023/05/05 15:08:27.395] [DEBUG ] [ 5928] [SERVICE ] StartChild:: connected to pipe \\.\pipe\nd_mount_6 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:301]
[2023/05/05 15:08:27.395] [DEBUG ] [ 5928] [SERVICE ] StartChild:: created client pipe of \\.\pipe\nd_mount_6 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:310]
[2023/05/05 15:08:27.395] [MESSAGE ] [ 5928] [FILESYSTEM] FS_Initialize
[2023/05/05 15:08:27.395] [DEBUG ] [ 5928] [SERVICE ] CChildPipe::RequestDriveInfo:: 5588 received response [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\childpipe.cpp:132]
[2023/05/05 15:08:27.395] [DEBUG ] [ 5928] [SERVICE ] StartCache:: SFTPBlu[4] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:154]
[2023/05/05 15:08:27.457] [DEBUG ] [ 5928] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:167]
[2023/05/05 15:08:27.457] [DEBUG ] [ 5928] [SERVICE ] CACHE PATH : C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:171]
[2023/05/05 15:08:27.473] [DEBUG ] [ 5928] [CACHE ] Cache path C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu\, 105,009,172,480 bytes left
[2023/05/05 15:08:27.473] [MESSAGE ] [ 5928] [CACHE ] Cache initialized : C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu, Storage limit : 4,294,967,296 bytes
[2023/05/05 15:08:27.473] [DEBUG ] [ 5928] [CACHE ] Cache configuration : 3, 1048576, 268435456, 60000, 536870912, 30000, 60, 3600, 30, 60
[2023/05/05 15:08:27.473] [DEBUG ] [ 952] [CACHE ] Cache quota manager started
[2023/05/05 15:08:27.473] [DEBUG ] [ 5928] [SERVICE ] StartChild:: Call session->Mount [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:346]
[2023/05/05 15:08:27.473] [DEBUG ] [ 5928] [SERVICE ] CMounter::TryMount called: (G), (SFTPBlu)
[2023/05/05 15:08:27.473] [DEBUG ] [ 5928] [PROTOCOL ] _SFTP::SFTP::Connect curl version: 7.86.0-DEV
[2023/05/05 15:08:27.489] [DEBUG ] [ 5928] [PROTOCOL ] user: aiprdchiftp
[2023/05/05 15:08:27.489] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] Trying 172.27.1.107:22...
[2023/05/05 15:08:27.598] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] Connected to 172.27.1.107 (172.27.1.107) port 22 (#0)
[2023/05/05 15:08:28.040] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] SSH MD5 public key: NULL
[2023/05/05 15:08:28.040] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] SSH SHA256 public key: NULL
[2023/05/05 15:08:28.134] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] SSH authentication methods available: publickey,password
[2023/05/05 15:08:28.134] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] Using SSH private key file ''
[2023/05/05 15:08:28.134] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] SSH public key authentication failed: Unable to extract public key from private key file: Unable to open private key file
[2023/05/05 15:08:28.274] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] Initialized password authentication
[2023/05/05 15:08:28.274] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] Authentication complete
[2023/05/05 15:08:28.835] [MESSAGE ] [ 5928] [NETWORK ] [INFORMATION] Connection #0 to host 172.27.1.107 left intact
[2023/05/05 15:08:28.835] [DEBUG ] [ 5928] [SERVICE ] CMounter::EmptyMount prevent uploading hwp temp files: 0
[2023/05/05 15:08:28.835] [MESSAGE ] [ 5928] [FILESYSTEM] Mount Drive G
[2023/05/05 15:08:28.851] [MESSAGE ] [ 5928] [FILESYSTEM] G: Async Upload Off
[2023/05/05 15:08:28.851] [MESSAGE ] [ 5928] [FILESYSTEM] G: Realtime Upload On
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] Filesystem configuration :
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] job_thread: 4
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] fs_timeout: 20000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] fetch_async_interval: 120000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] fetch_sync_interval: 2000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] read_timeout: 10000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] write_timeout: 10000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] fs_timeout_reset_interval: 10000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] fileinfo_interval: 3000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] changes_interval: 20000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] quota_interval: 5000
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [FILESYSTEM] callback_interval: 300
[2023/05/05 15:08:28.851] [MESSAGE ] [ 5928] [FILESYSTEM] NetDrive filesystem(6.1.184.118) installed and service is running
[2023/05/05 15:08:28.851] [CRITICAL] [ 5928] [FILESYSTEM] Mount failed on create storage
[2023/05/05 15:08:28.851] [ERROR ] [ 5928] [FILESYSTEM] Mount failed : 7055/G:;SFTP3;SFTPBlu-administrator(G, SFTPBlu)
[2023/05/05 15:08:28.851] [ERROR ] [ 5928] [SERVICE ] CMounter::EmptyMount Mount Failed 2008:G:SFTPBlu
[2023/05/05 15:08:28.851] [DEBUG ] [ 5928] [SERVICE ] StartChild:: session->Mount returned -5 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:350]
[2023/05/05 15:08:28.851] [MESSAGE ] [ 5928] [CACHE ] Uninitialize cache...
[2023/05/05 15:08:29.023] [DEBUG ] [ 952] [CACHE ] Cache quota manager stopped
[2023/05/05 15:08:29.023] [MESSAGE ] [ 5928] [CACHE ] Cache uninitialized
I had to go back to version 3.17.000 to keep working.
Can you please help me?
Regards,
Fernando Garduño