After Update to 3.17.954 no SFTP connect (mount) but browse works

Hello. After update from version 3.17.900 to 3.17.954 the sftp connections are not working. I can use the BROWSE function and I get the file listing, but pressing CONNECT returns an error window that reads “Mount Error”.

image

Here is the extract of the verbose log:

[2023/05/05 15:08:27.395] [ERROR   ] [    5928] [SERVICE   ] [ nd3 sdk version - child nd3svc : 3.17.954 ] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:132]
[2023/05/05 15:08:27.395] [DEBUG   ] [    5928] [SERVICE   ] StartChild:: connected to pipe \\.\pipe\nd_mount_6 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:301]
[2023/05/05 15:08:27.395] [DEBUG   ] [    5928] [SERVICE   ] StartChild:: created client pipe of \\.\pipe\nd_mount_6 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:310]
[2023/05/05 15:08:27.395] [MESSAGE ] [    5928] [FILESYSTEM] FS_Initialize
[2023/05/05 15:08:27.395] [DEBUG   ] [    5928] [SERVICE   ] CChildPipe::RequestDriveInfo:: 5588 received response [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\childpipe.cpp:132]
[2023/05/05 15:08:27.395] [DEBUG   ] [    5928] [SERVICE   ] StartCache:: SFTPBlu[4] [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:154]
[2023/05/05 15:08:27.457] [DEBUG   ] [    5928] [SERVICE   ]  CACHE PATH : C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:167]
[2023/05/05 15:08:27.457] [DEBUG   ] [    5928] [SERVICE   ]  CACHE PATH : C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:171]
[2023/05/05 15:08:27.473] [DEBUG   ] [    5928] [CACHE     ]  Cache path C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu\, 105,009,172,480 bytes left
[2023/05/05 15:08:27.473] [MESSAGE ] [    5928] [CACHE     ] Cache initialized : C:\ProgramData\NetDrive3\_cache_\administrator\SFTPBlu, Storage limit : 4,294,967,296 bytes
[2023/05/05 15:08:27.473] [DEBUG   ] [    5928] [CACHE     ] Cache configuration : 3, 1048576, 268435456, 60000, 536870912, 30000, 60, 3600, 30, 60
[2023/05/05 15:08:27.473] [DEBUG   ] [     952] [CACHE     ] Cache quota manager started
[2023/05/05 15:08:27.473] [DEBUG   ] [    5928] [SERVICE   ] StartChild:: Call session->Mount [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:346]
[2023/05/05 15:08:27.473] [DEBUG   ] [    5928] [SERVICE   ] CMounter::TryMount called: (G), (SFTPBlu)
[2023/05/05 15:08:27.473] [DEBUG   ] [    5928] [PROTOCOL  ] _SFTP::SFTP::Connect curl version: 7.86.0-DEV
[2023/05/05 15:08:27.489] [DEBUG   ] [    5928] [PROTOCOL  ] user: aiprdchiftp
[2023/05/05 15:08:27.489] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION]   Trying 172.27.1.107:22...
[2023/05/05 15:08:27.598] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] Connected to 172.27.1.107 (172.27.1.107) port 22 (#0)
[2023/05/05 15:08:28.040] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] SSH MD5 public key: NULL
[2023/05/05 15:08:28.040] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] SSH SHA256 public key: NULL
[2023/05/05 15:08:28.134] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] SSH authentication methods available: publickey,password
[2023/05/05 15:08:28.134] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] Using SSH private key file ''
[2023/05/05 15:08:28.134] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] SSH public key authentication failed: Unable to extract public key from private key file: Unable to open private key file
[2023/05/05 15:08:28.274] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] Initialized password authentication
[2023/05/05 15:08:28.274] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] Authentication complete
[2023/05/05 15:08:28.835] [MESSAGE ] [    5928] [NETWORK   ] [INFORMATION] Connection #0 to host 172.27.1.107 left intact
[2023/05/05 15:08:28.835] [DEBUG   ] [    5928] [SERVICE   ] CMounter::EmptyMount prevent uploading hwp temp files: 0
[2023/05/05 15:08:28.835] [MESSAGE ] [    5928] [FILESYSTEM] Mount Drive G
[2023/05/05 15:08:28.851] [MESSAGE ] [    5928] [FILESYSTEM] G: Async Upload Off
[2023/05/05 15:08:28.851] [MESSAGE ] [    5928] [FILESYSTEM] G: Realtime Upload On
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM] Filesystem configuration :
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     job_thread: 4
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     fs_timeout: 20000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     fetch_async_interval: 120000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     fetch_sync_interval: 2000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     read_timeout: 10000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     write_timeout: 10000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     fs_timeout_reset_interval: 10000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     fileinfo_interval: 3000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     changes_interval: 20000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     quota_interval: 5000
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [FILESYSTEM]     callback_interval: 300
[2023/05/05 15:08:28.851] [MESSAGE ] [    5928] [FILESYSTEM] NetDrive filesystem(6.1.184.118) installed and service is running
[2023/05/05 15:08:28.851] [CRITICAL] [    5928] [FILESYSTEM] Mount failed on create storage
[2023/05/05 15:08:28.851] [ERROR   ] [    5928] [FILESYSTEM] Mount failed : 7055/G:;SFTP3;SFTPBlu-administrator(G, SFTPBlu)
[2023/05/05 15:08:28.851] [ERROR   ] [    5928] [SERVICE   ] CMounter::EmptyMount Mount Failed 2008:G:SFTPBlu
[2023/05/05 15:08:28.851] [DEBUG   ] [    5928] [SERVICE   ] StartChild:: session->Mount returned -5 [c:\buildbot\slave-win\netdrive3_release\netdrive3_sdk\nd3svc\child.cpp:350]
[2023/05/05 15:08:28.851] [MESSAGE ] [    5928] [CACHE     ] Uninitialize cache...
[2023/05/05 15:08:29.023] [DEBUG   ] [     952] [CACHE     ] Cache quota manager stopped
[2023/05/05 15:08:29.023] [MESSAGE ] [    5928] [CACHE     ] Cache uninitialized

I had to go back to version 3.17.000 to keep working.

Can you please help me?

Regards,

Fernando Garduño

Thank you for your feedback. We apologize for any inconvenience caused by the recent version. We are currently investigating the issue and working to resolve it as quickly as possible. In the meantime, we recommend that users stick to version 3.17.900 until we release a fix version. We appreciate your patience and understanding.