Hi,
every time I boot my computer, my device is not recognized as activated. The netdrive dialog then opens, saying I have reached my maximum number of activated devices. I need to deactivate my device (with the same name) online then re-log in with my bdrive account.
It is really annoying, can you help me please…
Can I get any support? I bought 3 licenses of Netdrive and no answer after 7 days just to get me started with a login issue.
Hello.
Thank you for using NetDrive and sorry for late.
I found you are using Ghost, WS and SurfacePro.
Among them, a device id of WS is changed whenever you log in so each time it is recognized as a different device.
Is there a recover program installed in the WS pc?
If you want to have a remote session via AnyDesk, let me know your AnyDesk address and the time you are available with UTC.
AnyDesk can be downloaded from https://anydesk.com/en/downloads.
Regards.
Yay, thank you for the support…!
After your comment, I saw the same behavior happening in another cloud-based application installed on my computer.
It made me do the move to upgrading to windows 10. It resolved all my issues, probably by resetting some weird network-related configs on my computer.
It works now!
Thanks for the help