Access Denied when connecting via Netdrive

NetDrive3
1

I cannot connect via Netdrive to my remote synology server.

I could connect before, as we have upgraded our firewall. I have opened port 5006 port forward onto our synology server on it, from outside it shows me the port is open.

Attached are the errors I get

2

Hello netdrivedubai,

Thank you for your message. If you are receiving an “Access Denied” error when connecting to your Synology NAS via NetDrive, please check the following items:

  1. User account permissions
  • Make sure the account you are using has access to the WebDAV service and proper read/write permissions for the shared folder on your NAS.
  1. WebDAV service status
  • Go to Synology Control Panel > Application Portal > WebDAV and ensure that HTTPS (port 5006) is enabled and running.
  1. External access restrictions
  • Check whether the NAS has firewall settings, auto-block, or IP access restrictions that might be blocking external access.
  1. Correct NetDrive connection settings
  • Confirm that the URL is entered correctly, e.g., https://your.domain.com:5006/, and verify that the username and password are correct and current.

For more guidance, please refer to our official manual, especially the section titled “Checklist for Synology NAS WebDAV connection issues” of Synology NAS:
:link: NetDrive | Mount your storage as local drive

If the issue persists after checking the above, please send us a screenshot of the error and/or your NetDrive log file so we can assist you further.

Best regards,
NetDrive Support Team

3

Thanks! I managed to get this running. Had to allow Webdav traffic out on my current firewall to connect. thanks again.,

4

Dear netdrivedubai,

We’re glad to hear that everything is working now!
If you have any further questions or run into any other issues while using NetDrive, please feel free to reach out.

Best regards,
NetDrive Support Team