Where i can find the logfiles at nedrive2

NetDrive3
1

hi,

can you please show me where i can find the logfiles at nedrive2?

–
Grüße aus Prießnitz

Christian Höß

2

Dear christian,

Thank you for using NetDrive.

Steps to upload NetDrive 2 debug log files.

  1. Disconnect drives.
  2. Change Log Level to DEBUG in Options screen
  3. Repeat steps to reproduce your issue
  4. Open Explorer
  5. Open %programdata%\NetDrive2 directory
  6. Zip nd2svclog directory
  7. Upload the zip file

Regards.

3

hi,
there is no nd2svclog directory:

grafik
grafik840×895 58.4 KB

4

Dear christian,

You seem to be looking for log files in the Program Files directory. The log file is located in the “C:\ProgramData\NetDrive2” directory.

Unfortunately, technical support for NetDrive2 ended in 1 October 2018. So if you want continuous technical support, please use NetDrive3.

Thank you.
Regards.

5

i have found it. how can i clean the logfile for logging an error?

6

Dear christian,

To delete the log file, you must terminate the nd2svc process running as a background service. To do this, uninstall NetDrive2 and reinstall it.

Regards.

7

good morning,
herend2svc_17.12.2019.log (1.6 KB) is the logfile with the error.

9

Dear christian,

Unfortunately, technical support for NetDrive2 ended in 1 October 2018. So if you want continuous technical support, please use NetDrive3.

Thank you.
Regards.