msbu
June 7, 2021, 3:52pm
1
Hello!
I have problem with my files when connect to Synology
some of them don’t show (simple excel file for examle)
some folders open very long or never
In Windows 10 through the same soft i have no problem
I have last version V3.15.415
Please help, thank you!
jyyoon
June 9, 2021, 12:48am
2
Hello.
Thank you for using NetDrive.
Could you attach debug log files to figure out what happened?
After setting the log level to VERBOSE, please reproduce the problem and send us the debug log file :
1. Change Log Level
First, check your settings and change log level to VERBOSE.
1A. If you cannot login
At your login screen:
[image]
Click SETTINGS at the lower right corner.
Change Log level to VERBOSE and go back to login screen to apply the change:
[image]
1B. If you can login
Go to Settings:
[image]
Change log level to VERBOSE:
[22]
Set to DEBUG if you use old version because there is no VERBOSE log level.
Go back to DRIVES screen. Changed log level takes effect when you leave …
There is no login related credential information in the log files.
Regards.
jyyoon
June 10, 2021, 9:23pm
4
I was reviewed the files you attached.
But it was difficult to figure out.
Please let me know the filename which is not shown and the folder name which is too slow to list files.
Regards.
msbu
June 11, 2021, 11:49am
5
Don’t show:
Files/Клиенты архив/1 В работе/Александр-Сады Майндорф/Сады Майндорфа.xlsx
Files/Клиенты архив/1 В работе/Сергей Грива - Топаз/Счет Сергей Михайлович.xlsx
Slow to list (through the “browse” button in the main menu - it was once, working normal now):
Files/Клиенты архив/1 В работе/
jyyoon
June 15, 2021, 12:53am
6
Hello.
Thank you for feedback.
I reviewed the log files again.
I think the name of the files which were not shown could be not a UTF-8 encoded file name.
If you change the file name to UTF-8 encoded, you can see the files in the finder.
Regards.
msbu
June 15, 2021, 2:40pm
7
Hello!
Thanks.
How can i change the files name to UTF-8 ?
On Windows 10 i haven’t got any problems with this files…
jyyoon
June 15, 2021, 9:50pm
9
There are so many ways to change filename character set to UTF-8.
Windows system uses multibytes character set by default. Otherwise Mac uses UTF-8 by default.
If you connect DSM in a browser on a Mac , you can change a utf-8 filename with File Station.
Regards.
msbu
June 18, 2021, 9:38pm
10
Thanks!
Yes, after change the name in DSM File Station - i can see the file in Net Drive
But i have a question:
I use “Yummy FTP Pro” before Net Drive and this issue didn’t appear
Why NetDrive have on Mac have this problem with only few .xlsx files
All files are identical, created on Windows (use multibytes character) but only with some of them NetDrive have problem…
jyyoon
June 20, 2021, 8:29pm
11
It’s a Finder feature rather than a NetDrive issue.
system
Closed
June 27, 2021, 8:29pm
12
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