CloudSync crashes

CloudSync
1

With the latest Beta version (2.3.517 Build 517) CloudSync crashes on my MacBook Air with MacOS Catalina (10.15.1).

2

We’ve tested CloudSync up to macOS 10.15. We will test it on 10.15.1 and get back to up when we found something. Could you describe steps to reproduct the crash?

Thanks for your feedback.

3

CloudSync stops after a few seconds when the app is started.

I got the message: CloudSync has stopped unexpectedly.

Process:               cloudsync [3613]
Path:                  /Applications/cloudsync.app/Contents/MacOS/cloudsync
Identifier:            com.bdrive.cloudsync
Version:               1.0.0 (0)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           cloudsync [3613]
User ID:               501

Date/Time:             2019-11-09 01:21:16.148 +0100
OS Version:            Mac OS X 10.15.1 (19B88)
Report Version:        12
Anonymous UUID:        B867D568-F476-EFEB-9318-9529F5FFE642


Time Awake Since Boot: 4500 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGABRT)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Application Specific Information:
terminating
abort() called
4

I’ve tested CloudSync on macOS 10.15.1 for hours but cannot reproduce the crash.

Could you send the full crash log? It will give us where the CloudSync crashed.

6

_______ See PM.

7

Thanks for the log file. We will check where the CloudSync crashed.

8

We did some inspection and changed some codes but it’s not sure it will fix the problem because we cannot reproduce the problem on our test environment. If this versions doesn’t fix the problem, please let me know. We may need to have a remote desktop session to inspect the problem.

Windows

http://files.bdrive.com/cloudsync/builds/8a6983f32ad7418cbb420e0958ae18c8/CloudSyncSetup-2.3.521.exe

macOS

http://files.bdrive.com/cloudsync/builds/3106f7019ed54a2fa3c49cc4ceddc762/CloudSync-2.3.414.dmg
10

Unfortunately it failed. See PM for screenshots, etc.

11

Hello bburg.

How about having a remote session to figure out what problem is.

If you want, let me know your AnyDesk address and the time you are available with UTC.

You can download AnyDesk from https://anydesk.com/en/downloads

Regards.

12

Where do you live? I’m in NL.

Did already:

  • Removed anti-virus Fsecure Safe.
  • Removed Tasks.
  • Uninstalled vs. 2.2.238 (via .dmg).
  • Installed vs. 2.3.414.
  • Starting, logged in, add task… Crashed.

BTW, the app is nearly double twice the size now. :thinking:

13

Hello,

I’m in GMT+9(KST)

Let me know your AnyDesk address and the time you are available.

Then I will connect to your mac at the time.

Regards.

16

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17

Hello bburg.

Does the crash issue persists?

Regards.