Our Synology has an internal IP (192.168.x1) and an external IP (y.y.y.y) set up via the Webdav app.
We’ve set up Netdrive for use on the road, so Webdav connects with our external IP y.y.y.y
As soon as we enter the office and our laptop gets the address 192.168.x2, Netdrive is no longer able to make the connection via the Synology’s external IP FOR MOST OF THE COMPUTERS.
The interesting part is that every computer reacts differently and also asks fro proxy information (which we don’t use) from time to time on some computers.
Finally, from the 5 devices we registered so far, only 2 are displayed in my admin bdrive account, and my device’s name is always changed back to the generic name.
We couldn’t get NetDrive to work reliably with W7 and W10 laptops.
The good thing is, I learned that Synology has a free VPN add-in and it is stable, fast and free.
Sorry, but you just lost 6 customers. Support is below par.